Refund policy

Return and Refund Policy

At 1stopBeauty, we want you to be satisfied with your purchase.

Returns

Return requests must be made within 14 days of delivery.

To be eligible for a return, skincare and beauty products must be unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Photos of the product and packaging may be requested so we can review the issue.

Refunds

Approved refunds will be issued to the original payment method after the return has been reviewed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect.

Return Shipping

Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Please contact 1stopBeauty before returning any item so return instructions can be provided.

Cancellations

Orders may only be canceled before they have been processed or sent to our fulfillment supplier. Once an order has entered processing or shipment, cancellation may no longer be possible.

Individual results from skincare products may vary.